Terms & Conditions

TERMS & CONDITIONS - MINTY GEEK  June 2014

1. PRICING

1.1 Minty Geek retains the right to change prices without prior notification. Prices charged will be those prevailing at time of order.

1.2 All prices are subject to VAT at the prevailing rate

1.3 If there is a pricing error, we are under no obligation to supply the goods at the incorrect price. However, we will advise you of the correct price and you will be able to cancel your order if you wish.

1.4 Quantity rates only apply to the specific quantity detailed or more. Further discounts for higher quantities may be available. Please contact us with details of your requirements

2. PAYMENTS

2.1 Payments may be made via Paypal using a Paypal account or by credit/debit card and will be debited immediately.

3. POSTAGE & DELIVERY

3.1 UK Orders over £5 are offered with free delivery

3.2 Our standard delivery service is provided by Royal Mail, and usually arrives 2 days after we’ve sent your order. We'll let you know by email as soon as your order is on its way to you, so you can arrange to be there when it arrives. If you’re not in when your order arrives, and it doesn’t fit through your letterbox, you’ll be able to collect your parcel from your local Post Office or Royal Mail collection point.

3.3 For more information regarding delivery and overseas orders please see our delivery terms and conditions

4. ORDER CANCELLATION, RETURNS AND EXCHANGES

4.1 If you are not satisfied with your goods for any reason, please return any products to us within 14 days of receiving the order and we will give you a full refund. Products must be returned in their original packaging. Please note special orders and bespoke products cannot be returned without prior agreement.

4.2 Before returning any products please contact us with the details of the products you wish to return.

4.3 Shortage claims must be made in writing within five days of receipt. Please retain all order/delivery paperwork.

4.4 When returning goods, the parcel is the customer's responsibility until it reaches us. We strongly recommend that you send it by registered post.

4.5 We process returns as soon as possible except during extremely busy periods when there may be a short delay. Please note that credit card refunds can only be given to the original payer.

4.6 We will cover the cost of returning any faulty products but if the products being returned are not faulty you must cover the cost of returning the goods to us. Please take reasonable care to ensure that any products being returned are not damaged during transit. Should you fail to do this, you will be charged with the cost of the return. 

5. GUARANTEE

5.1 Our products are guaranteed to be free from defect caused by faulty materials or workmanship for a period of 12 months from the date of despatch.

5.2 Goods that do not meet the description, are not of satisfactory quality or are not fit for the purpose specified will be refunded or replaced as appropriate.

5.2 Minty Geek's liability under this guarantee will be limited to replacing, repairing, refunding or issuing credits for any goods returned to the limit of their original value.

5.3 Every care has been taken to describe and portray items accurately, but slight variations in actual goods may occur.

5.4 We are not liable under this guarantee for fair 'wear and tear' or if the goods have been used in a manner that could not reasonably have been expected in regard to their normal use.

5.5 Any goods returned to us under this guarantee need to be suitably packed and accompanied by details of the defect and proof of purchase.

6. MISCELLANEOUS

6.1 Minty Geek reserves the right to discontinue or alter any product without prior notice.

6.2 All images are used for illustration purposes only.

6.3 Minty Geek will not be liable for any delay or failure to perform our obligations due to circumstances beyond our control including national emergencies, fire or flood, acts of God or omissions of third parties.

6.4 Our full privacy policy is available online at Privacy & Security Policy

6.5 Reproduction of any images or text outside of the educational environment is forbidden unless prior approval has been given.

These conditions will be governed by and construed with the laws of England and Wales