Our aim is always to get your order to you as quickly as we can, and in the best possible condition.
We're really fast at getting your order out to you – the majority are sent out the day they are placed (except at weekends / bank holidays).
Here’s a summary of the services we offer:
Standard UK Delivery
(excluding Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man)
Our standard delivery service is provided by Royal Mail, and usually arrives 2 days after we’ve sent your order. We'll let you know by email as soon as your order is on its way to you, so you can arrange to be there when it arrives. If you’re not in when your order arrives, and it doesn’t fit through your letterbox, you’ll be able to collect your parcel from your local Post Office or Royal Mail collection point.
Standard £1.95 (includes packaging) Royal Mail Expected Delivery: 2 days after dispatch
We offer free standard delivery on all orders over £5 excl. VAT within the UK (see terms below)
Express & Saturday Delivery
(Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man)
Although our Standard delivery service is pretty speedy, we understand that sometimes you may want your order even more quickly, and we’re also able to offer Express Delivery & Saturday delivery options.
Express £6.95 Royal Mail Special Delivery Expected Delivery: Next day, for orders before 1.00pm Monday - Thursday
Saturday £9.95 Royal Mail Special Delivery Expected Delivery: Saturday, for orders before 1.00pm Friday
Points to note:
All the dates and times shown above assume that any items you’re ordering are in stock at the time you place the order. If items are out of stock, the date we expect stock to arrive will be displayed. Our warehouse and courier partners don’t collect or deliver orders on Sundays or Bank Holidays, so please bear this in mind when placing your order. Our deliveries will also be affected by severe weather, such as heavy snow falls, but Royal Mail and our couriers will always do their best to get orders to you as quickly as they can.
Large or heavier items and higher value orders
If your order contains large or heavy items and for higher value orders, we’ll always send your item with a courier and you’ll need to be in to sign for your order. If you’re not in, the driver will leave a card with details of how you can collect your order, or arrange for it to be redelivered
Seasonal demand (around Valentine’s Day, Father’s Day, Christmas), may sometimes delay the delivery of your order. Please allow extra time for delivery during these periods - we will place prominent notices on our site informing you of final delivery dates for Christmas and other major occasions.
For Standard Delivery to the Scottish Highlands and Islands or Northern Ireland, please be aware there may be a few days delay.
Please note we cannot deliver orders to PO Box addresses.
If for any reason there is a problem with your order we will contact you via email or phone, please ensure you enter your details correctly when placing your order. If you selected our Standard Delivery option when placing your order, please allow 7 working days from the day we confirm dispatch for your order to arrive. If your order has not arrived 7 working days after dispatch, our Customer Service team we will happily send a replacement out to you.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. The above does affect your statutory rights as a consumer.
UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man
Standard delivery costs £4.95 and courier deliveries are £9.95. Delivery times are 2 -5 working days.
Please note that our Express and Saturday courier services are not available to most customers with the following post code prefixes: IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE.
European Union Delivery
When sending items to the EU region we use the most appropriate service depending on the size, weight, value and destination of your order, this may include a courier service which would require a signature on delivery, but we've made it as simple as possible for you. The checkout process will automatically display the methods available to you and the delivery cost (from £9.95), so simply choose the one you would like. Delivery times vary across Europe but should take 2-7 working days.
International Delivery to the Rest of the World will normally take up to 7-14 working days. It further depends on the processing speed of local Customs. Our cheapest charge starts from £9.95 tracked depending on the weight and size of the item.
Delivery time may vary due to different factors such as: destination location, local courier, custom clearance. It may take longer due to some reasons such as postal strikes. Please be patient during the shipping period. However, please feel free to leave us messages or email us on firstname.lastname@example.org if you experienced long waiting time, we will try our best to solve the problems.
All products will be shipped to the addresses customers input on the website. Buyers are responsible for the re-shipping costs due to the wrong or invalid addresses provided.
Buyers are responsible for all tax, custom duty or charges incurred during the international shipping. Please contact your local custom authorities for relative information.